Module 3 Further Learning

High Performing Teams

Managing Conflict – Thomas Kilmann Conflict Mode Instrument (TKI) explained

Work through the 5 conflict styles approach.

Avoid, Compete, Accommodate, Compromise and Collaborate.

Stages of Team Development

This short video is a useful review of Tuckman’s “Stages of Team Development”. You’ll have to imagine the curve yourself but the narrator does a good job of pointing out the principal characteristics of each phase simply and succinctly. This is a good way to keep the model fresh in your mind.

You may also wish to read the article linked to below on the same subject.

High Performing Teams

To be successful in Formula 1, every component in the team must be as synchronous as the finest Swiss watch. In this short video, the – now former – chairman of Ferrari and Scuderia Ferrari Formula 1, Luca Di Montezemolo, tells an audience at Stanford University what he thinks the characteristics of a true leader are in a sport where the pressure is intense and the smallest action can have a big effect. As you will have already discussed, the technical aspect of your job is important; but to be a leader, being a good technician is a hygiene factor. You must cultivate and develop more intangible “softer” skills…

Further Reading

Tips and Advice on Conflict Management

Cialdini’s Six Principles of Influence

Robert Cialdini of Arizona State University identified the six principles through experimental studies, and by immersing himself in the world of what he called “compliance professionals” – people skilled in the art of convincing and influencing others. He published them in his respected 1984 book Influence: The Psychology of Persuasion.

The Kubler-Ross Change Curve

The Change Curve is based on a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process. Since then it has been widely utilised as a method of helping people understand their reactions to significant change or upheaval.

The Manager as a Coach

Coaching can be one of the more effective and powerful leadership styles. This article sets out the benefits of a coaching style and explores the skills and techniques required to be a great coach. It discusses effective listening and questioning, and a detailed set of questions relating to the GROW coaching model.

Go to Module 1

Leadership Skills

Go to Module 2

Presentation Skills

Go to Module 3

High Performing Teams

Go to Module 4

Commercial Simulation

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