Module 4 Further Learning

Commercial Simulation

Conversations and Influencing

TED Talk on conversations When your job hinges on how well you talk to people, you learn a lot about how to have great conversations – and most of us don’t converse very well. A great conversation requires a balance between talking and listening. This balance is important because bad communication leads to bad relationships, at home, at work, everywhere. 10 rules: don’t multi-task; don’t pontificate; use open ended questions; go with the flow; say you don’t know; don’t equate their experience with theirs – all experiences are individual; try not to repeat yourself; stay out of the weeds – dates, names etc; listen!!!; be brief.

How to speak so that people want to listen Have you ever felt like you’re talking, but nobody is listening? Here’s Julian Treasure to help. In this useful talk, the sound expert demonstrates the how-to’s of powerful speaking — from some handy vocal exercises to tips on how to speak with empathy. A talk that might help the world sound more beautiful.

Having Great Conversations and Influence

tastylia online without prescription/ This highlights the need for eye contact, smile, open questions, listen attentively, practice and time.

Further Reading

Edward De Bono’s Six Thinking Hats

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